This website is owned by NINSAÚDE SOFTWARE LTDA, headquartered at Rua Palamede Milioli, No. 30, First Floor, Downtown, Criciúma – SC, Brazil. ZIP Code 88802-110. Our contact email is dpo [at] ninsaude.com
Data Controller
NINSAÚDE is, under the terms of the Brazilian General Data Protection Law (LGPD), the controller of the data processed on this website, except for the cases provided for in this notice, as described below.
Confidentiality and security
All our professionals are instructed and committed to maintaining the confidentiality of the information received as a result of the work performed, so that the entrusted data remains restricted to the execution of the contracted services. In addition, we use secure connections on our website, with data encryption.
Cookies, purpose and legal basis
Cookies are files installed on a user’s device that allow the collection of certain information.
Our website is composed of: a) functional cookies, without which the website cannot operate; and b) marketing cookies, used to provide more relevant services and improve advertisements.
The processing of cookie data is based on consent (Article 7, I, LGPD) in the case of marketing cookies. Our website provides a configuration banner in which the user may grant or deny consent.
With regard to functional cookies, the legal basis for their processing is legitimate interest (Article 7, IX, LGPD).
Other data processed on this website
The personal data we process relates to the services offered on our website, specifically:
- 1. Login: account, user, password.
- 2. Forgot password: account, user.
- 3. Testimonial: name, photo, and testimonial describing the experience with the company.
- 4. Get started, talk to sales: personal account, name, email, CPF (Brazilian individual taxpayer ID), phone number, business account, corporate name, CNPJ (Brazilian company registry number), ZIP code, city, neighborhood, street address, number.
- 5. WhatsApp Web: number, photo, and conversation.
In all situations, the data is provided to us directly by the user, who voluntarily and spontaneously submits the requested information so that we may understand and address their request.
Purpose and legal basis
Whenever we request any information, you can be assured that such request is linked to a specific purpose:
- 1. Login: Ensure user authentication and secure access to contracted services.
- 2. Forgot password: Enable the reset of access credentials, ensuring continuity and security of the user’s account.
- 3. Testimonial: Obtain testimonials for commercial/marketing reference, subject to specific consent for the use of image, voice, or text.
- 4. Get started, talk to sales: Qualify leads (potential customers) and carry out active contact for sales purposes.
- 5. WhatsApp Web: Facilitate communication and customer support through a widely used platform, aiming at customer satisfaction and operational efficiency.
Regarding contacts and WhatsApp, the user should provide only the information necessary for us to fulfill the stated purpose.
In the cases above, with respect to “get started” and “contact us,” data processing is based on the performance of a contract with our client or on preliminary procedures related to a contract (Article 7, V, LGPD). Testimonials are processed based on the data subject’s consent (Article 7, I, LGPD).
The website also includes a “login” feature, which is linked to legal entity data and is necessary for clients to access the service monitoring dashboard.
Data of minors
We do not intentionally collect data from minors.
Who has access to your personal data
Personal data is accessed by our professional team. However, we may use third-party services when their involvement is necessary.
To learn which companies are involved, the data subject may request information through the contact channel indicated at the end of this privacy notice.
In all such cases, we ensure that our service providers adopt appropriate security measures for the processing of the personal data they receive.
Retention of your personal data
The personal data we hold is processed until the termination of the contract with the client.
In addition, personal data may be retained for the purpose of complying with legal obligations and for the exercise of rights, for example, in judicial or administrative proceedings.
Your rights and what you can do
You may contact us via email at dpo [at] ninsaude.com to request information about the data we store and to request:
- 1. Confirmation of the existence of data processing;
- 2. Access to the data;
- 3. Correction of incomplete, inaccurate, or outdated data;
- 4. Anonymization, blocking, or deletion of data;
- 5. Data portability to another service or product provider, upon express request;
- 6. Deletion of personal data processed based on the data subject’s consent, as well as withdrawal of consent;
- 7. Information about public and private entities with which the controller has shared data;
- 8. Information about the possibility of not providing consent and the consequences of refusal.
In any case, the request will be reviewed, and we will respond regarding the acceptance or rejection of the request, with the corresponding justification. It is also important that the request be made directly by the data subject or, if not possible, with proof that it is being made in the data subject’s interest and with their consent.
If, in your view, our response is unsatisfactory, you may file a complaint with the Brazilian National Data Protection Authority (www.anpd.gov.br).
Contact
We are always available to assist you or, if you prefer, you may contact us via email at dpo [at] ninsaude.com so that we can answer questions and receive comments, feedback, and suggestions regarding this privacy notice.
Feel free to contact us and help us improve, especially with regard to the processing of our customers’ personal data.
Updates
This privacy notice is dated November 13, 2025, and may be amended at any time without prior notice.